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Welcome to Ogawa World USA

30 Day Return Policy



Retun Policy

  • You have 30 days from the date of delivery to return your item.
  • For Massage Chair returns a full refund will be issued minus a Flat Rate Fee of $495 and set-up fees.
  • For small massagers like the Ogawa Foot Therapy Plus, a full refund will be issued minus a Flat Rate Fee of $25 for return shipping.
  • *White Glove Delivery is Non-Refundable.

Initiating a Return

  • Call 844-438-6429, chat with us through Live Chat (bottom right) or send us an email to support@ogawaworldusa.com.
  • Please reference your Order Number or Customer Information.
  • Please let us know if there is the reason for the return.
  • Please let us know if you have any suggestions on how we can improve this product.

Return Process

  • We will help arrange the pick-up or shipping of your massage chair return.
  • For small massagers like the Ogawa Foot Therapy Plus we will send a Return Shipping Label, and the return can be dropped off at a local UPS Store.
  • All items must be packed in the original packaging. This includes Manuals, Parts, and Accessories. Any missing items may result in additional costs.
  • Once your item has been picked up or shipped it can take 3-4 weeks to be returned to our facility.
  • For Massage Chair returns a full refund will be issued minus a Flat Rate Fee of $450 and set-up fees.
  • For small massagers like the Ogawa Foot Therapy Plus, a full refund will be issued minus a Flat Rate Fee of $25 for return shipping.
  • *White Glove Delivery is Non-Refundable.

Exchanges

  • You can exchange your item by applying your return credit to the purchase of a new item.

Return FAQ

  • How long do I have to return my purchase? 30 Days from the date of delivery
  • How do I return my item? All items must be returned in their original packaging will all of their product and packaging materials. We will help coordinate the return shipping.
  • How long does it return take? Returns take 2-3 weeks.
  • When will I get my Refund? For Massage Chair returns a full refund will be issued minus a Flat Rate Fee of $450 and set-up fees. For small massagers like the Ogawa Foot Therapy Plus, a full refund will be issued minus a Flat Rate Fee of $25 for return shipping